WearClean Privacy Policy

Effective Date: [20/07/2026]

Welcome to WearClean. Your privacy is important to us. This Privacy Policy explains how WearClean collects, uses, stores, and protects your personal information when you use our mobile application and services.

By using WearClean, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name

• Mobile Number

• Email Address (Optional or if provided)

• Pickup Address

• Delivery Address

• Saved Addresses

Location Information

We may collect your location to:

• Find nearby service partners

• Schedule pickup and delivery

• Improve delivery accuracy

You may disable location access anytime, but some features may not work properly.

Device Information

We may collect:

• Device Model

• Operating System

• App Version

• IP Address

• Device Identifier

• Crash Reports

• Log Information

Order Information

We collect:

• Pickup Requests

• Delivery Requests

• Order History

• Payment Status

• Service Preferences

2. Login & Authentication

WearClean uses One-Time Password (OTP) verification through your mobile number for secure account login.

No password is required.

3. Why We Collect Your Information

Your information is collected only for legitimate business purposes, including:

• Creating your account

• Identity verification

• Scheduling pickup and delivery

• Assigning nearby stores

• Assigning delivery partners

• Order tracking

• Customer support

• Sending order notifications

• Improving app performance

• Fraud prevention

• Legal compliance

4. Sharing Your Information

WearClean does NOT sell or rent your personal information.

However, limited information may be shared only when necessary with:

Store Partners

They receive only the information required to complete your order:

• Name

• Mobile Number

• Pickup Address

• Delivery Address

• Order Details

Delivery Partners

Delivery partners receive only:

• Customer Name

• Mobile Number

• Pickup Address

• Delivery Address

• Order Status

This information is shared solely to complete the requested service.

5. Payments

If online payments are available, payments are processed through secure payment gateway providers.

WearClean does not store your debit card, credit card, UPI PIN, or banking passwords.

6. Data Security

We use reasonable technical and administrative measures to protect your personal information from unauthorized access, misuse, or disclosure.

Although we strive to protect your data, no online system can guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to:

• Provide services

• Maintain order history

• Resolve disputes

• Meet legal obligations

8. Your Rights

You may:

• Update your profile information

• Change your saved addresses

• Contact customer support regarding your data

• Request account deletion, subject to legal or operational requirements

9. Children's Privacy

WearClean services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children under 18.

10. Third-Party Services

WearClean may use trusted third-party service providers for:

• OTP Authentication

• Payment Processing

• Push Notifications

• Maps and Navigation

• Cloud Hosting

• Analytics (if applicable)

These providers process information only as necessary to support our services.

11. Changes to This Policy

WearClean may update this Privacy Policy from time to time.

Any changes will become effective immediately after publication in the application or on our website.

12. Contact Us

WearClean Customer Support

Email: support@wearclean.in

Website: https://wearclean.in

If you have any questions regarding this Privacy Policy, please contact us using the above details.

13. Account Deletion

WearClean respects your right to request deletion of your account and personal information.

If you wish to delete your WearClean account, you may send a request from your registered email address or include your registered mobile number to:

Email: Account@wearclean.in

What happens after your request?

• We will verify your account ownership.

• Your account deletion request will be reviewed.

• Your account and associated personal information will be deleted within 7–10 working days, unless we are required to retain certain information for legal, regulatory, fraud prevention, dispute resolution, or business record-keeping purposes.

• Once your account is deleted, you may lose access to your order history, saved addresses, rewards, and other account-related information.

If any data must be retained to comply with applicable laws or legal obligations, it will be securely stored and deleted once the retention period expires.